Birchandomy support
Contact Us
A question about your miniature world? We are here to help.
Choose the right support
Before you order
Tell us the product name and the detail you need to confirm, such as display measurements or supplied components.
Order and delivery
Include your order number and the email used at checkout. For an address correction, contact us as soon as possible.
Returns and product issues
Request a return before posting an item. For damage or an incorrect item, retain the packaging and include useful photographs.
Privacy requests
Email us with the nature of your request. Do not send payment credentials or unnecessary identity documents.
Email and telephone
service@birchandomy.com
+852 4864 6277
Returns require prior email instructions. Our registered company address below is the default return address; please do not send a parcel without contacting us first.