Shipping Policy

Destinations & charges

We currently accept delivery orders to the United States only. All amounts are in USD. Standard delivery costs $5.99 when the merchandise subtotal after discounts is below $50; standard delivery is free at $50 or above. Expedited delivery costs $7.99. The qualifying subtotal excludes delivery charges and taxes. Available options and the final charge appear at checkout.

Processing and transit are separate

Order processing takes 5–10 business days. Standard transit is estimated at 10–15 business days after dispatch. These periods are added together: a standard order is generally estimated at 15–25 business days from ordering, excluding delays. Business days exclude weekends and applicable holidays. These are estimates, not guaranteed arrival dates.

Expedited service does not remove the processing period. We do not promise an expedited arrival date unless it has been specifically confirmed for your order. Carrier capacity, customs and local conditions can affect timing.

Dispatch & tracking

When tracking is available, dispatch information is provided using the contact details on the order. Tracking may take time to show the first carrier scan. If the information does not progress, email us with your order number so that we can investigate.

Address changes & cancellation

Check your address carefully before submitting an order. Contact us as soon as possible to request a correction or cancellation. We cannot guarantee a change once processing or dispatch has begun. Do not place a second order solely to correct an address without first contacting support.

Delays, loss or damage

If an order is late, appears lost, arrives damaged or contains an incorrect item, contact service@birchandomy.com. Keep the packaging and provide available tracking details and photos where relevant. We will review the circumstances, work with the carrier when appropriate, and explain the available resolution. Your mandatory consumer rights remain unaffected.

Taxes & duties

Applicable taxes are shown at checkout where collected. If import duties, taxes or carrier clearance charges are not collected at checkout, they may be payable by the recipient where lawfully applicable. Contact us before ordering if you need clarification about a charge.