Return Policy

Eligibility

Please include your order number, the item and the reason for the request. For a change-of-mind return, the item should be unused, in its original condition and returned with the packaging and components supplied. Proof of purchase is needed. Contact us before sending an item so we can provide instructions; an unannounced parcel can delay identification and review.

Any restriction for a particular item must be disclosed before purchase. Nothing in this policy excludes rights that cannot lawfully be restricted.

Return process

1. Email support within the request period.
2. Wait for the instructions and confirmation of the applicable return details.
3. Pack the item securely and retain the postage receipt and tracking.

Default return address: Changsha Fontainebleau Network Technology Co., Ltd., Room W199, Building 1217, Torch City C5 Group, Yinpenling Street, Yuelu District, Changsha City, Hunan Province, China.

This return address is in China. Please consider the cost of an international return before posting.

Return postage & problems with an order

For personal-preference or change-of-mind returns, the buyer pays return postage. For a damaged, defective or incorrectly supplied item, contact us with the details and photos where useful; we will assess the problem and explain an appropriate resolution and the applicable postage arrangements. Do not dispose of an item before we have had a chance to review it.

Inspection & refunds

We inspect a received return and process an approved refund within 10 business days after receiving it. Approved refunds go back to the original payment method. Your bank or payment provider may require additional time to post the amount. We will explain any rejection or adjustment rather than treating a return as automatically approved.

Original delivery charges are not normally refunded for a change of mind, except where applicable law requires otherwise. If an approved refund has not appeared after your provider’s usual period, contact us.

Exchanges & cancellations

Email us to discuss an exchange; availability must be confirmed and an exchange is not automatic. Cancellation requests should be made as soon as possible. Once an order is dispatched, the return procedure may apply instead. Statutory cancellation and other mandatory consumer rights take priority where applicable.