Terms of Service

The seller

Birchandomy is operated by Changsha Fontainebleau Network Technology Co., Ltd., Room W199, Building 1217, Torch City C5 Group, Yinpenling Street, Yuelu District, Changsha City, Hunan Province, China. Owner: Wu Yonghui. Contact: service@birchandomy.com.

Using the site

You must be legally able to place an order or have appropriate permission. Provide accurate information and use the store lawfully. Do not interfere with security, misuse content, make fraudulent orders or infringe another person’s rights. Keep account credentials secure and tell us about suspected unauthorised access.

Products & images

Review each listing and ask about any essential detail that is not stated. Images show design illustrations and styling suggestions. Background props are not included unless expressly listed. Refer to the product description for confirmed contents and details. We aim to describe products accurately and will address a material mismatch in accordance with applicable consumer rights.

Miniature craft projects contain small components. Follow the instructions supplied with your item, use tools carefully, and keep small parts and unfinished work away from young children and pets. Do not assume that lighting, tools or adhesives are included unless the listing expressly confirms them.

Prices, payment & orders

Prices are displayed in USD. Applicable delivery charges and taxes are presented at checkout. An order acknowledgement confirms receipt of your request; fulfilment remains subject to availability, accurate information and payment authorisation. We may contact you about an error or an unavailable item and provide the available correction, cancellation or refund. We do not retain a payment for an order that we cancel without supplying the agreed goods.

Changes, delivery & returns

Contact us promptly to request an address correction or cancellation. Changes may not be possible after processing begins. The Shipping Policy and Return Policy form part of the order information. Any mandatory cancellation, repair, replacement, refund or other consumer right prevails over an inconsistent store term.

Content, third parties & privacy

Store branding and original content are protected by applicable intellectual property law. Personal browsing does not grant permission for commercial reproduction. Third-party services and links may have their own terms; we are responsible for our own obligations and do not represent that every linked service is controlled by us. Our Privacy Policy describes personal information handling.

Responsibility

To the extent permitted by law, we are not responsible for losses caused by misuse, unauthorised alterations or events outside our reasonable control. These terms do not exclude liability that cannot legally be excluded, nor do they remove any mandatory consumer remedy. Please contact us promptly about an issue so that we can work toward a resolution.

Governing law & disputes

These terms are governed by the laws of the People’s Republic of China. Subject to mandatory rules on consumer jurisdiction, disputes may be brought before the competent courts at the company’s location in Changsha. Consumers retain any mandatory protections and rights to bring claims available under the law applicable in their place of residence. Please first contact service@birchandomy.com to seek a practical resolution.

Updates

We may update these terms for future use and orders. The version presented when an order is placed governs that order unless a lawful agreed change applies. The effective date above records this version.