FAQ

Helpful answers before you begin.

Are these finished houses?

The collection is presented as DIY miniature house projects. Read the individual listing and supplied instructions for the form in which your selected item is delivered. The styled scene illustrates the intended look; background props are separate unless listed.

Are tools, glue or lighting included?

Do not assume they are. Inclusion depends on the specific item and must be expressly stated. Contact service@birchandomy.com if a particular component is essential to your purchase.

How do I choose a first project?

Start with a theme you enjoy and confirm the measurements and assembly information you need. Prepare a stable table and containers for small parts. Visit How to Choose for our preparation guide.

Where do you deliver?

We currently accept United States delivery orders, with prices in USD. Standard shipping is $5.99 below a $50 merchandise subtotal after discounts and free at $50 or above. Expedited shipping is $7.99.

How long will delivery take?

Processing takes 5–10 business days. Standard transit takes an estimated 10–15 business days after dispatch, giving an estimated total of 15–25 business days before exceptional delays. Expedited service does not remove processing time and has no unconfirmed guaranteed arrival date.

Can I change an order or request a return?

Email us promptly for changes or cancellation; these may no longer be possible after processing begins. Request a return within 30 days after receipt. Return instructions, eligibility, postage and refund timing are explained in our Return Policy.

What if something arrives damaged or incorrect?

Keep the packaging and email your order number, a description and useful photos. We will review the circumstances and explain an appropriate resolution. Please contact us before disposing of the item or arranging a return.

How do I contact you?

Email service@birchandomy.com, or use the form on our Contact Us page. For an order query, include the order number so we can identify the purchase.